Technical Analyst

Location: Macclesfield
Salary: £21,404

Technical Analyst

NUS champions students to shape the future of education – and create a better world.

We promote, defend and extend student rights. We fight discrimination, isolation and injustice. Through practical information and national action, we make sure students can thrive. We support and strengthen students and their unions. We are informed – developing research that influences national policy. We are active – taking on all the issues that affect students’ lives now and in future.

About NUS

NUS is a voluntary membership organisation which makes a real difference to the lives of students and its member students' unions. We are a confederation of 600 students' unions, amounting to more than 95 per cent of all higher and further education unions in the UK. Through our member students' unions, we represent the interests of more than seven million students.

As a democratic organisation, representatives of member students’ unions annually elect the National President and other elected officers who lead the campaigning activity. NUS is also governed by its Board of Trustees who manage the organisation’s financial sustainability and provide strategic long term direction. NUS employs staff to deliver on the campaigning work as well as supporting and resourcing students’ unions.

About the Team

The IT team in NUS provides all IT services and key support to the administration of NUS’s technical server and network infrastructure, and provide day-to-day end user administration and support in order to ensure server information is accurate and accessible.

About the role

The Technical Analyst will provide first line support to users in the efficient resolution of requests in to the team and provide day-to-day user and account administration and equipment setup and provision and provide end user training on the use of user applications and equipment, and supporting the team in implementation of new IT technologies and applications across the group.

We are looking for a team-player with a passion for working in IT providing excellent end-user technical support and supporting the team deliver a great IT service. You should have experience of working in an IT Support or Servicedesk function and have demonstrable experience of key Microsoft technologies such as active directory and group policy, Exchange, Windows7/8.1 and end user administration in a domain environment and good understanding of networking concepts and general proficiency in the use of Office applications and network and mobile devices is important.

Being an excellent problem solver, someone who is a proactive thinker, methodical, has strong organizational and communication skills and excellent attention to detail and work as part of a team.  The successful applicant will be self-motivated with a desire to learn new technologies and skills and share our core values and relish the opportunity to work in a fast-paced environment.

Benefits

At NUS we pride ourselves on being able to offer a generous benefits package in order to support our employees both in their working lives and their personal lives.

We demonstrate this is a number of ways, including but not limited to a basic holiday entitlement of 27 days (plus 1 extra day each year to a maximum of 30), we offer 4 days co-ordinated (Christmas) closure, plus public holidays; accommodating flexible working hours where possible; a childcare voucher scheme with a further childcare allowance to support parents with these increasing costs; an individual healthcare plan; a generous pension scheme

How to apply

For more information please read the role profile or to apply please complete the application form and diversity monitoring form, both available on our website

Please note we do not accept CVs or pdf documents

Deadline for applications is 31st March at 5pm

Interviews will be held on 5th and 6th April in Macclesfield

Completed applications should be returned to recruitment@nus.org.uk

NUS is committed to being an inclusive employer and having a diverse workforce. We particularly welcome and encourage applications from Black, Asian and minority ethnic backgrounds