Responding to the results NUS Vice President (Higher Education), Claire Sosienski Smith, said:
“As in previous years, today’s NSS results show scores for feedback are low in comparison to other areas. Improving student satisfaction with feedback is not as straightforward as providing more opportunities for feedback. An over-saturation of surveys and feedback can lead towards students giving a lot of feedback and seeing no improvements.
“NUS emphasises the importance of the role students’ unions can play in supporting the provision of high quality and meaningful feedback on the student experience. The involvement of students’ unions has the best potential for students to recognise and become a part of changing their experience, instead of becoming over-reliant on individual feedback from students to staff.”