Protecting students during the pandemic 2020

96 out of 1000 signatures

#StudentSafetyNet, #StudentComplaintChain, #SpacetoStudy

Lead officers:        

Zamzam Ibrahim, National President 2019/20

Liam McCabe, NUS Scotland President 2018/20

Robert Murtagh, NUS Wales President 2019/20

Claire Sosienski Smith, VP Higher Education 2019/20


January 2020 saw the world facing the COVID-19 pandemic as initial recorded cases from China spread to the rest of the globe. On 23 March the UK Government announced a national lockdown, with the closure of schools, colleges, universities and offices. Students were told their lessons would be online for the rest of the year and faced uncertainty about their exams, assessments and future studies, as well as paying for accommodation they could no longer access. In April 2020, NUS launched a nationwide campaign for a student safety net seeking help for those affected by disruption to their education during the Coronavirus pandemic.


What we did

With a third of students at risk of losing access to education and 85 per cent of working students concerned they would need additional financial support as their incomes dropped, we lobbied the government for student support in all nations across the UK.  We asked for a national hardship fund for all students (including Higher Education, Further Education and apprentices), a financial support package for those leaving education, and the opportunity to redo, reimburse or write-off the year. At the time of the campaign launch the government had provided little help to students, despite increasing evidence of urgent need.


We released a survey of nearly 10,000 students which showed that Covid-19 had wreaked havoc on education. 74 per cent were worried about the risks to their final qualification, 95 per cent of students expressed fears about the impact of the virus on the wider economy and 81 per cent expressed concerns about their job prospects in the wake of the pandemic. Meanwhile student officers from around the country told us how #COVID19 has impacted their education, and explained what support was needed from the government.


We subsequently set up a Student Complaint Chain in June 2020, following thousands of students participating in our #SpaceToStudy challenge in May, urging the government to act nationally, recognise the problem and provide a systemic solution. We asked students, students’ unions and beyond to support the campaign by sharing our demands using our campaign assets and #StudentSafetyNet on social media.


What we achieved

The Student Safety Net campaign forced the government to make £66m available for hardship in England, Scotland and Northern Ireland and got Competition and Markets Authority (CMA), Office for Students (OfS) and the government to concede that students not receiving adequate education were eligible for refunds and to redo the academic year.  £500m was also put back in students’ pockets by securing early release from tenancies due to a term-time lockdown.


Nearly 4,000 students signed up to the student complaint chain action and 49% of students reported awareness of this campaign and actions in support of students.


What we’re doing now / next…

Our focus more recently has been on how students can safely return to campus.  Working closely with students’ unions and having regular calls with sabbatical officers, means we have been able to develop informed guidance for students’ unions.


NUS will continue to work in partnership with students’ unions to defend the rights of students during the pandemic. On 29 September 2020, we announced our #Studentsdeservebetter campaign, including national demands to uphold students’ basic legal rights, the right for students to leave institutions without financial detriment, fair treatment during accommodation lockdowns and an effective strategy for education now and in the post-covid recovery.


This campaign is closed but you can still support NUS’ work

If you would like to show your support for our work on this, similar and/or other issues, just sign up. Provide your name and email address and tell us what you’d like to be kept informed about and we’ll be in touch. We’ll let you know when things are happening and how you can help. Supporting us can involve as little as signing a petition, liking something on social or sharing links to our website with your friends. Please read our privacy statement so you know how your data will be used.