Volunteers wanted for COVID-19 National Support Line

Friday 05-02-2021 - 12:48
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Volunteers are wanted for a COVID-19 National Support Line, currently run by British Red Cross.

 

A request for support has been received around the National Support Line that is currently run via British Red Cross.
 

How can you help?

 

Nationally the British Red Cross are looking for around 20-30 volunteers, who will be a vital help to the service.
The BRC NSL is offering emotional and practical support to those people impacted by the Coronavirus pandemic that need it most. Their aim to provide support for the most vulnerable individuals who are at risk of further health and well-being issues as a result of isolation, including access to food or medication where appropriate:

 

    

    Overview of the role:

 

  • Receive introductory training and induction to the BRC/NSL – some is eLearning and some is taught content via Zoom
  • Take calls from the public (using an online telephony system)
  • Make an internal referral to the BRC by using established processes and/or;
  • Make an external signpost by using their comprehensive online signposting manual or;
  • Provide emotional support and end a call effectively
  • Record accurately all service user details within their Dynamics database system


The support line operates 2 shifts a day, 7 days a week. These are 10.00 to 1400, then 1400 to 1800. The idea is that you can sign up to as many – or as few – 4-hour shifts within a week; however, if people can only offer (say) 2 hours a week, they would not be excluded.

Ideally, you will have: a smartphone, a laptop, or desktop computer (tablets do not work with our system) and be IT proficient. The BRC can provide headsets if you do not have them.

Any volunteers that are interested should apply via the link below:

https://volunteer.redcross.org.uk/opportunities/15042-national-support-line-volunteer-2020-10-01

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