There are those who are fearful of the impact of a new level of student expectation on academic professionals. There are worries over the 'value for money' that students get for the fees they now pay and about possible 'mis-selling' of university courses.
Underlying it all, we believe, is the trend - which has been developing for some time now - towards market approaches in the way higher education is organised. One of the most important symptoms of this is the increasingly prevalent notion of the student 'as consumer'.
This paper, which was presented at the HE Zone Conference, explores some of these issues and will hopefully spark a discussion about how the sector can move this debate forward.
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