The aim of the project is to look at how improvements can be made to the way the OIA works.
Since its creation four years ago the OIA has reviewed and closed just over 2,000 complaints made by students, and in 25 per cent of cases has found the complaints to be justified or partly justified, with around £500,000 being awarded to students in compensation.
Feedback
After four years of operation the OIA are looking for feedback from a wide range of stakeholders including students and students’ unions.
NUS is encouraging its members to provide feedback to the OIA through the Pathway Project. NUS Vice President (Higher Education), Aaron Porter said:
"NUS welcomes both the OIA Pathway Project and the Issues and Questions paper. The OIA offers a valuable avenue to students whose complaints have not been satisfactorily addressed by their institution's own procedures.
"Four years after its formation, it is pleasing to see the OIA looking for ways to improve its already successful systems of arbitration. NUS looks forward to contributing to the consultation, and we will be encouraging students and students' unions to give their views as well."