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Lack of support for students in clearing

Wednesday 14 August 2013NUS News

As thousands await their A-level results, Which? University reveals that one in five students who went through clearing last year felt there was a lack of support.

One in five (20 per cent) students felt unsupported or on their own in the clearing process and four in ten (40 per cent) said they didn’t have enough information or advice to help them through.

Three quarters (73 per cent) of students said they were unsure what to expect when phoning universities with clearing spaces, and nearly half (46 per cent) admitted they accepted a place without doing as much research as they wanted.

Although the majority of students who gained their place through clearing are satisfied with their university (75 per cent) and course (80 per cent), they are significantly more likely to regret their choice of university (17 per cent versus 9 per cent) or course (15 per cent versus 9 per cent) than those who met their original offers.

They are also twice as likely to say they are not satisfied with their choice of university than those who didn’t go through clearing (13 per cent versus 6 per cent).

Jenni Allen, from Which? University, said:

“Choosing the right university and course is hugely important, so even in clearing, students shouldn’t rush or feel pressured into a decision they may later regret. Students should use free advice sites, like Which? University, which has a wealth of practical, impartial information to help students going through clearing this year."

Which? University is a free and independent website to help students make more informed decisions about higher education, featuring information on more than 30,000 courses and 353 universities and colleges to search and compare.

It brings together facts and statistics from official sources including UCAS, the Higher Education Statistics Agency, the National Student Survey and Destination of Leavers of Higher Education survey. This is combined with real-life insight from students and the unbiased, expert analysis you’d expect from Which?.

For students who don’t want to go through clearing and instead want to appeal their A-level grade, the Which? Consumer Rights website has a step-by-step guide on the process.